This SOP applies to employees responsible for supporting corporate clients with booking failures, OBT troubleshooting, and ensuring customer satisfaction.
3. Key Responsibilities
Employees will be responsible for:
✅ Monitoring failure bookings and resolving issues in real time.
✅ Assisting corporate clients with airline and hotel booking failures.
✅ Offering first-level support for OBT system issues.
✅ Handling real-time queries related to booking management.