Fursan

Freshdesk (FD) Overview 1

• Freshdesk (FD) Material

FD Follow-UP Updated Process 2

• FD Follow-Up Process - Arabic
• FD Follow-Up Process - English

Supplier Communication Process on FD 3

• Non- Air Requests Handling
• Suppliers Communications & Child Ticket Closing Procedures on FD -English
• child ticketsعملية التواصل مع مزودي الخدمة واجراءات اغلاق ال

Reassigning Arabic FD Requests 1

• New Freshdesk Process for Handling Arabic Requests

Domestic Hotels Communication Process 1

• Domestic Hotels Communication Process on FD

ADM Common Reasons 4

• GDS Misuse Related ADMs
• Ticketing Related ADMs
• Reissue Related ADMs
• Refund Related ADMs

Amadeus Overview and Selected Topics 5

• Excess Baggage Issuance in Amadeus:
• Amadeus Overview
• Adding Infants and Airline Restrictions
• Deal Utilization
• Form of Payment Amendment in Amadeus Refund Mask

Pricing Techniques 2

• One-way one ticket vs Round-trip one ticket
• Roundtrip one ticket versus One way two separate tickets

Airlines Name Formate for Different Passports 13

• Gulf Air
• IndiGo
• Qatar Airways
• Emirates
• Etihad Airways

See all 13 articles

Reissue Margin Manager on Amadeus 1

• Reissue Margin Manager on Amadeus

P.O.S for Air Bookings 1

• Air/Flights Booking on P.O.S

P.O.S for Hotel Bookings 1

• Hotels Bookings on P.O.S

TBO and Darina Suppliers Support Contact Details 1

• TBO and Darina Suppliers Support Contact Details

LCC & Other Carriers 3

• PK Fare Portal
• LCC Carriers
• Hahn Air (HR):

Visa Fees 1

• Visa Fees for Business Travel (Corp.+Gov.)

Visa Suppliers List (For Tina) 1

• List of Visa Suppliers (for Tina)

AlRajhi Bank Payment Gateway 1

• ARBPG

IRIX For Hotels 2

• IRIX for Hotels Reservations -EN
• IRIX for Hotels - AR