Freshdesk Overview


Through the attached material, you can find the following sections:

  1. Introduction to Freshdesk: An overview of the Freshdesk platform and its features.
  2. How to Login: Steps to access your Freshdesk account.
  3. Dashboard Overview: A guide to navigating the main dashboard and its components.
  4. Display the FD Tickets List: Instructions on how to view the list of tickets in Freshdesk.
  5. FD Ticket Properties: Details about the different properties associated with each ticket.
  6. Ticket Status Definitions: Clarification of various ticket statuses and their meanings.
  7. FD Ticket Handling: Best practices for managing and handling tickets effectively.
  8. FD Ticket History/Activities: How to view the history and activities related to tickets.
  9. To Do Function on FD: Utilizing the "To Do" feature for task management within Freshdesk.
  10. Manual Creation of New FD Ticket: Steps for creating new tickets manually.
  11. Child ticket creation: how to create a child ticket on FD