Non-Air Requests Handling Process

 

Steps:

  1. Request Reception
    • The agent receives the request on Freshdesk.
  2. Online Search for Non-Air Service
    • The agent will begin searching for the non-air service online using the P.O.S (Point of Sale).
  3. Availability Check


A) If there is availability:

The agent will compare the P.O.S price with Booking.com. 

1. If the P.O.S price is lower than Booking.com:

  • Here, there is an opportunity to apply additional markup. Share the quotation with the customer and include a screenshot of the price comparison. 

2. If the P.O.S price is higher than Booking.com:

  • The agent will seek lower quotations from different offline suppliers 

B) If there is no availability on P.O.S:

      • The agent will directly consult different offline suppliers to find the best quotations through FD child tickets. You can get help in FDsuppliers communication process through the following link: Helpdesk : Fursan 
      • The agent will share these quotations with the client and include screenshots of the suppliers' quotations.